International transport
We place the utmost importance on the efficiency and precision of our supply chain, from manufacture to final shipment. Our Incoterms, ranging from FOB (Free On Board) to customer-delivered, illustrate our commitment to impeccable service at every stage.
Maritime transport
Our goods leave our factory by sea or land, ensuring safe and reliable transport. On arrival in France, our products are received by our logistics team at the Phalempin site.
Receiving and Storage
In Phalempin, products are carefully unloaded and stored in our modern warehouse. Here, each batch undergoes rigorous quality control upon receipt to ensure that it meets our high standards before being added to the inventory.
Management and Shipping
Our logistics team handles all operations with meticulous attention to detail. From order preparation to final shipment, we ensure that every order is meticulously prepared and promptly delivered directly to our customers.
Thanks to this integrated logistics process, LG INDUSTRIES aims to offer a smooth, stress-free customer experience, ensuring that our products arrive in perfect condition and on time.
We are committed to providing world-class service every step of the way, reinforcing the satisfaction and confidence of our customers.
Logistics center
Our 12,000 m² logistics center is a cornerstone of our distribution network, designed to meet the most stringent storage and safety requirements. Equipped with modern facilities, our infrastructure accommodates a wide range of products, whatever their size or specific requirements.
Optimized management: thanks to intelligent management systems, we ensure real-time traceability and accessibility of our stocks. These technologies guarantee efficient and secure warehousing, enabling us to manage our goods smoothly and accurately.
Safety and integrity: we use state-of-the-art technologies to ensure the safety and integrity of all our goods, both during storage and transportation. Our specialized teams, trained in the design of tailor-made packaging solutions, ensure that each product is optimally packaged, adapted to its specific requirements.
Efficient distribution: thanks to rigorous processes and a global logistics network, we guarantee efficient and punctual delivery. This ensures that our products reach our customers in perfect condition, reinforcing our commitment to quality and customer satisfaction.
Our logistics center is much more than just storage space; it's a guarantee of service and reliability at every stage of the distribution process.
Service availability
Repairability and availability, the fruits of your trust.
We place customer satisfaction at the heart of our business, and this is reflected in our commitment to exemplary after-sales service. We ensure that our products are fully repairable, offering our customers unrivalled peace of mind.
100% reparability
Our products are designed to be fully repairable, thus extending their service life and optimizing our customers' investment. This choice reflects our commitment to sustainability and eco-responsibility.
Spare parts availability
We guarantee the availability of spare parts for all our products, including those over 10 years old. These are held in stock at our Phalempin center, ensuring fast, efficient access to all repair requests.
With an after-sales service focused on repairability and availability, LG INDUSTRIES is committed to offering not only quality products, but also ongoing support throughout their life cycle, thus reinforcing the trust and loyalty of our customers.